As requirement for the remote support we need the temporary „Quick Support Module“ from TeamViewer.
Therefore please click on the down mentioned TeamViewer logo for downloading the “Quick Support Module” as a ZIP data on your computer.
When the downloading has been finished, you have to unpack the module and you have to start the exe-data. The generated ID we would like to ask you to send us via email or inform us by phone.
If you have problems with download please right klick on the blue button and choose "Save link as ... "
After you have started the module, please call us the Service4CtS GmbH under the following number: +49-5527-9967020
With the request und acceptance for a „Remote Desktop Support“-session with our support team you assume the responsibility for any kind of changes on your STPrint-Software. Should you not be the owner of the related computer equipment, we would like to suggest you, to get the required permission from the competent IT-administrator.
Our support staff will do changes on your systems software, security setting or software from third parties only after your demand!
Before you apply or accept a remote support, we would like to suggest you to close all applications which could contain personal or secret information.
The Service4CtS GmbH and its stuff cannot be hold liable for problems or data loss which appear during a remote support session. Also we cannot guaranty that the problem can be solved because of the remote support session.
Remote support is only possible if you install Teamviewer on an intermediate computer in your network and establish an remote connection to the StencilMaster PC internally from this intermediate computer.