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As requirement for the remote support we need the temporary „Quick Support Module“ from TeamViewer.
Therefore please click on the down mentioned TeamViewer logo for downloading the “Quick Support Module” as a ZIP data on your computer.
When the downloading has been finished, you have to unpack the module and you have to start the exe-data. The generated ID we would like to ask you to send us via email or inform us by phone.
Due to a security feature in Google Chrome, zip files may not be able to be downloaded.
If this is the case for you, please right-click on the Teamviewer button and select "Save link as ...".